It’s intuitive that as people, we want to communicate with the companies we do business with in the same way we communicate with our friends and family -- on digital channels. The data backs up our feelings on this: companies that engage customers on 7 or more digital channels enjoy an average net promoter score that is more than twice as high as companies that use only 1 or 2.
In this webinar, we’ll discuss how companies are transforming their customer engagement strategy by meeting customers on their channel of choice and using smarter, more personal engagements to solve customer problems faster than ever before. We will also reveal the key steps you need to take to jumpstart your own omni-digital customer engagement strategy.
Offered Free by: RingCentral, Inc.
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