Business travel management, meeting, and event planning firm, Gant Travel, knew that to provide the best travel experience for their customers, they needed to provide highly personalized, intelligent customer experiences. That’s why they moved from premises-based system to a cloud-based collaborative contact center solution.
By enabling a virtual workforce outside of headquarters in Bloomington Indiana, through quality communications and remote collaboration, Gant Travel was able to hire agents across the United States, with the skills required to serve their high-end customers.
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